Improve Your Communication – Strengthen Your Business

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Transactional Model of Communication
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Winning businesses and organizations have a culture of communication. What is the culture of your business or organization? Communication has been referred to as the map to the party. When everyone has a copy and the directions make sense, everyone shows up at the party and it’s a blast. Here’s a few tips for improving your culture of communication:

  • When in doubt, over-share and over-communicate.
  • A culture of secrets and missed opportunities, followed by fear, develops when communication is low.
  • The team is not a team without a shared goal and vision.
  • Develop a mission statement, not only for the business, but for each position as well.

A mission statement for each position is really the job description. Here’s a few tips for preparing the job descriptions:

  • The best way to develop job descriptions is to have Key Results Areas (KRAs).
  • The new team member hired for a new position should re-write their KRA to assist in communicating the understanding of the duties and expectations.
  • The KRA lists areas on which results are expected, measured, and reported. It is estimated that 90% of businesses do not do this.
  • The KRA answers the question, “What does winning look like?”

Communication Tips

  • Weekly reports that outline what was done this week toward the KRA (these should be turned in at a set time each week).
    • This incremental measurement motivates the team member because there is accountability to the KRA.
    • The written accountability is as much for the report writer as the report reader.
    • The weekly reports must be read and reacted to – even a small comment.
    • Structure is not important, information is.
  • Avoid email and voicemail as tone and body language are not present and can be misread.
  • A “hard copy” memo is needed when communication is important and a copy may have to be retrieved for clarification.
  • Set static, scheduled meetings because the crisis of the day will keep vital communication from happening.
  • Group prayer is vital – not only are we sharing a spiritual experience, but we are also communicating with the only one who can solve it anyway.

Effective communication is essential for business prosperity. If you would like more information about tangible ways to improve the culture of communication in your business, of if you would like to learn how a part-time, virtual CFO can help transform your business using the Bible as our guide, email me at info@commonsensecfo.com or call Kirk at 402-658-7340.

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Communication is the Lifeblood

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According to a survey of business owners and corporate CEOs, ineffective communication is the number-one problem in business. Steven K. Scott, in his book The Richest Man Who Ever Lived, calls communication “The Key That Opens Any Door”. Solomon, who is also known as the wisest man who ever lived, had much to say about communication. He knew that what we say, and how we say it, can have a life-changing impact on others. Here’s some of what Solomon knew:

  • Your communication can extinguish anger or escalate it. Proverbs 15:1 (NCV) A gentle answer will calm a person’s anger, but an unkind answer will cause more anger.
  • Your communication can wound others or heal them. Proverbs 12:18 (NLT) Some people make cutting remarks, but the words of the wise bring healing.
  • Your communication can infuse life into a person’s spirit. Proverbs 15:4a (KJV) A wholesome tongue is a tree of life.
  • Your communication can save a life or take a life. Proverbs 18:21 (NKJV) Death and life are in the power of the tongue, And those who love it will eat its fruit.
  • Your communication can bring delight to others. Proverbs 25:11 (NCV) The right word spoken at the right time is as beautiful as gold apples in a silver bowl.

Solomon’s keys to communication seem like common sense at first glance, but I believe they are anything but common today.

  • Speak in such a way that you make others want to listen. Proverbs 15:2 (NKJV) The tongue of the wise uses knowledge rightly, But the mouth of fools pours forth foolishness.
  • Learn to speak persuasively. Proverbs 16:23 (NASB) The heart of the wise instructs his mouth And adds persuasiveness to his lips.
  • Listen before speaking. Proverbs 18:13 (NCV) Anyone who answers without listening is foolish and confused.
  • Be slow to speak and guard your words carefully. Proverbs 29:20 (NASB) Do you see a man who is hasty in his words? There is more hope for a fool than for him.
  • Never tear others down – rather, build them up. Proverbs 12:18
  • Stop while you’re ahead. Proverbs 10:19 (NLT) Too much talk leads to sin. Be sensible and keep your mouth shut.
  • Share genuine wisdom. Proverbs 10:31a (NASB) The mouth of the righteous flows with wisdom.
  • Always speak truthfully. Proverbs 10:18 (NKJV) Whoever hides hatred has lying lips, And whoever spreads slander is a fool.

Solomon promises three additional benefits for those that become effective and persuasive communicators.

  • Material (business) success. Proverbs 10:21a (KJV) The lips of the righteous feed many.
  • Joy and fulfillment. Proverbs 15:23 (NKJV) A man has joy by the answer of his mouth, And a word spoken in due season, how good it is!
  • Friendship. Proverbs 22:11 (NCV) Whoever loves pure thoughts and kind words will have even the king as a friend.

Effective communication is essential for business prosperity. If you would like more information about tangible ways to improve the communication in your business, or if you would like to learn how a part-time, virtual CFO can help transform your business using the Bible as our guide, email me at info@commonsensecfo.com or call Kirk at 402-658-7340.

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